New patients, first ring
New-patient calls answered on the first ring, even during lunch and after hours
What it does
What AlmaTalk does for you
Five things your front desk stops having to chase, from the first ring to the note left for the morning shift.
Booking and reminders
Appointment booking, confirmations, reminders and rescheduling
Insurance and service questions answered from your clinic's own FAQ
Emergency calls escalated immediately to the on-call line
Every call logged with summary and transcript for the front desk
Beyond answering
A dental front office that continues after the call
A dental AI receptionist should do more than answer when the front desk is busy. AlmaTalk handles reception calls around the clock, then brings the resulting conversation into a shared workspace where your team can act on it. A caller can ask about a service, request an appointment, leave a message, be routed to the right person or have an urgent request triaged. For appointment requests, the receptionist can book during the call and immediately add the booking to your business calendar.
That matters when a prospective patient calls between appointments, after closing or while staff are helping someone in person. Rather than leaving the team to reconstruct a voicemail, staff can review the recording, transcript, AI summary, notes and tracked outcome. AlmaTalk can also send an SMS or email follow-up after the call when one is needed.
Answer new-patient, returning-patient and general service enquiries with your clinic’s knowledge base.
Use a services catalogue with durations and prices to support booking conversations.
Make and receive calls in the browser with the built-in web phone; those calls are also recorded, transcribed and analysed.
Use existing phone infrastructure through SIP support where appropriate.
It is a front-office communication platform built around the call, not simply a voice mailbox with a script.
First impressions
Give dental callers a clearer first conversation
For many patients, the phone call is their first interaction with a dental clinic. AlmaTalk can greet callers in Canadian English and Canadian French, as well as 30+ more languages. Automatic language detection is enabled on most agents, allowing the receptionist to switch when a caller changes language during the conversation. This helps a clinic offer a more natural first contact without asking every caller to repeat basic details.
The receptionist can be configured around the information your team wants to collect: the reason for the call, preferred appointment timing, the service being considered, whether the caller is new or returning, and any message that needs a staff response. It can answer approved FAQs from your knowledge base, take messages and direct urgent requests to the appropriate on-call line or team member. It should not be treated as a substitute for a clinician’s judgement; its role is to manage the conversation and make sure the right details reach the right people.
- Remember returning callers and relevant past conversations through caller profiles and post-call intelligence.
- Place outbound calls and callbacks, including a callback in the customer’s own language.
- Keep the staff’s next step visible through summaries, notes and outcome tracking.
- Give the team a consistent way to handle routine enquiries while preserving human attention for patient care.
One shared inbox
Keep patient communication, documents and follow-up together
Dental teams manage more than incoming calls. AlmaTalk places voice calls, SMS conversations, email and website chat in one shared inbox, so front-office staff do not have to switch between disconnected tools to understand an enquiry. A team member can take over a website chat from the AI when a human response is needed. Internal team chat, staff roles and per-staff scheduling help the clinic coordinate who should respond and when.
For conversations that involve files, the secure client portal gives customers a one-time-code login for sensitive messages and file sharing. Owners can send files through the portal, while customers and staff can submit documents that are stored against the customer record. AlmaTalk can read uploaded documents and extract information from them, helping staff find the material associated with a conversation. Message bodies and attachments in secure messaging and team chat are encrypted at rest and in transit; these protections do not extend to call recordings, transcripts or caller memory.
- Send automated SMS or email follow-ups after a call rather than relying on a manual callback list.
- Use caller history to give returning customers continuity instead of starting each interaction from zero.
- Offer online checkout through Stripe Connect and invoice services when those workflows fit your clinic.
- Review call, spend and outcome insights to understand what the front office is handling.
AlmaTalk keeps the receptionist, the follow-up and the customer record connected in one place.
Questions
Frequently asked questions
Can a dental clinic use AlmaTalk for booking?
Yes. AlmaTalk books, confirms, reschedules and reminds patients automatically, synced to the clinic calendar.
How does AlmaTalk handle missed calls?
There are no missed calls: AlmaTalk answers 24/7, including overflow and after-hours. Every call produces a summary, a transcript, and an automatic follow-up if the caller asked for one.
How much does AlmaTalk cost?
AlmaTalk uses simple plans with usage-based credits, billed in Canadian dollars. Early-access pricing is shared with the waitlist first - request access at almatalk.ca.
Does AlmaTalk work in English and French?
Yes. AlmaTalk answers calls natively in both English and French, and can greet callers bilingually or switch language automatically based on the caller.
Can AlmaTalk handle new-patient dental enquiries?
Yes. It can answer approved FAQs from your clinic knowledge base, collect the details your team needs, book an appointment when appropriate and create a clear call record for staff. It can also route a message or urgent request to the right person.
Can AlmaTalk answer in languages beyond English and French?
Yes. English and French are core languages, and AlmaTalk also supports 30+ additional languages. Automatic language detection is enabled on most agents, so the conversation can switch if the caller changes language.
What can the dental team review after an AI receptionist call?
Each call can include a recording, transcript, AI-generated summary, notes and an outcome record. Staff can use that context to follow up without asking the caller to repeat the entire conversation.
Can patients send documents to the clinic through AlmaTalk?
Yes. The secure client portal supports sensitive messages and file sharing using a one-time-code login. Submitted documents can be stored against the customer record, and AlmaTalk can read uploaded files and extract information from them.
How does AlmaTalk add dental bookings to a calendar?
When the receptionist books an appointment during a call, it immediately pushes that booking to the business calendar. Calendar information coming into AlmaTalk is checked on a 30-minute polling cycle, so clinics should account for that timing when setting their booking workflow.
Hear Alma answer, right now.
Alma answers 24/7 in English, French and 30+ more languages.