SHIPPED, NOT PLANNED
Every change our customers can see, newest first, with the date it went live. The last thirty entries are on this page.
September 10, 2026Your website chat recognizes your contacts
September 10, 2026
When a visitor gives a phone number or email address that is already in your records, the chat assistant knows who they are, uses their first name and the context your phone assistant already has, and never reads their stored details back to them. Only your own records are used: a contact of another business is never visible in your chat. Turn it off any time under Website widget settings.
A visitor who identified themselves once on your site is welcomed back by name on their next visit from the same browser. If your website already knows who is signed in, add the identity attributes and the signing secret shown in the widget settings and the chat greets them by name from the first message.
September 10, 2026
Turn on "Let visitors book in the chat" in your website widget settings and your booking page opens right inside the chat window. The visitor picks the service, the day and the time themselves, and the chat confirms once the booking is real.
When someone books online and leaves an email address, they now receive a confirmation from your own sender with a calendar invite set to your time zone and a link to manage the booking. Text confirmations go out in English or French even when you have not written a template yet.
A client moving their appointment a little earlier or later no longer gets told the time is taken by their own booking. Booking page links and manage links also load reliably from search engines and shared links.
September 5, 2026
Every contact you email from your mailboxes shows up as a thread next to their SMS and WhatsApp messages, with the full history and a reply box. Choose Email in the channel filter to see only those.
September 4, 2026
Starter 1, Pro 2, Growth 3, Scale 4, Apex 5, Enterprise 6. Extra numbers are 1,380 credits (CA$15) per month.
A Free account can now rent a single phone number at CA$15 per month, so you can put a real line in front of your assistant before you pick a plan.
Rent for the same month can no longer be taken twice for the same number, and if your balance runs short we retry for three cycles before a number is released instead of dropping the line on the first try.
Files, pages and notes you add to your knowledge base are now indexed and attached to your assistant right away, on every line that uses it. Removing a document detaches it everywhere before it is deleted.
Emails your assistant promises on a call are now written in the language the caller used, never mention a file that is not attached, and no longer carry a placeholder in the sign-off.
When you change your password, every other session on your account is signed out right away. Only the device you changed it from stays signed in. Team owners who reset a member’s password get the same protection for that member.
Greetings and hold audio you upload are now verified to be real MP3 or WAV files, stored under a name tied to your account, and only you can remove them.
September 3, 2026
When your assistant hands a call to a member of your team and that person does not answer, the caller is no longer left on a silent line or hung up on. They now hear that the person is unavailable and are brought back to your assistant, which can take a message or offer a callback. This applies to every transfer destination you have set up.
Filtering the follow-ups queue by status (pending, done, and so on) showed an error instead of the list, and only the "all" view worked. Every filter now shows the matching follow-ups, including the ones your assistant created from promises made during a call.
You may have seen WhatsApp mentioned in our recent updates. WhatsApp messaging is currently switched on for a small number of accounts while we finish the rollout. If it is not in your inbox yet, that is expected. It will reach every account over the coming weeks, and we will announce it here the day it is ready for yours. If you would like to be among the first, tell us and we will move you up the list.
A WhatsApp call to your business can now be routed to your assistant, which answers it the way it answers a phone call: same greeting, same knowledge base, same follow-up afterwards. Like WhatsApp messaging, it is being switched on in stages, so tell us if you would like it early.
September 2, 2026
A banner now appears at the top of your dashboard when you have less than ten minutes of answered calls left, telling you how many minutes remain and linking straight to where you top up or choose a plan. It turns red once you are out, because at that point your line has stopped answering.
The assistant now reads your balance in minutes rather than credits, tells you unprompted when it is running low, and explains where to top up. It also answers in your interface language and will no longer name a button in English when your screen is not.
Three stops on the guided tour still appeared in English, and the button to replay it from the Help Centre was untranslated. The tour and its button are now available in French and Portuguese.
September 1, 2026
If a customer has asked to stop receiving messages, your agent will no longer send them a WhatsApp message. Texts and emails already worked this way; WhatsApp now does too. A message the caller asks for during a call still goes out right away.
WhatsApp messages sent by your agent are now counted and shown with the rest of your messaging usage, so nothing is missing from your totals.
August 31, 2026
When your agent offered to text something, the agent’s default message template was sent instead, whatever had just been promised on the call. Someone offered a link could receive an appointment confirmation. The agent now sends the template that matches what it promised, and yours is still used whenever nothing else fits.
If you have written a French version of a text template, it now goes out as soon as the call is in French, including for someone calling you for the very first time. Until now a first-time caller received the agent’s default version.
A text with none of its details filled in used to go out anyway, with blanks where the name, date and time should be. Those messages are no longer sent: the agent is told, and offers a follow-up from your team instead of announcing a text that never left.
August 29, 2026
The sign-in page has been fully redesigned, with a living preview of what your receptionist does. And the brief green flash on load is gone: the platform now paints in the right colors from the very first frame, on every page.
August 28, 2026
In Settings, under Email, you can now switch on open tracking. You will see whether a client opened the email your assistant sent them, when, and how many times. It stays off until you turn it on: your business is the one writing to your clients, so the choice is yours. We never record what was read or written, only that a message was opened.
August 27, 2026
In Settings you will find a new Referrals tab with your personal share link. Every business that signs up with your link automatically adds call minutes to your account.
When your credit balance gets low, you now get an email and an in-app notification with the minutes remaining, and a second notice if it reaches zero. Your receptionist never goes quiet by surprise.
Both documents were rewritten to accurately describe the platform: calls, recordings, texting, caller memory, appointments and per-second billing. They display in French when your interface language is French.
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