01
She answers
The line is picked up day or night, in English or in French, with your business name and the greeting you wrote.
WHAT ALMA DOES
From the first hello
to the follow-up.
Alma is your AI receptionist. She answers the phone in English and French, answers from your own information, books on your calendar, passes the call to a person when your rules say so, and follows up after.
CALLERWater is coming up through the basement drain. Do you charge extra after six?
THE MOMENTS OF A CALL
One call.
Four things handled.
Someone rings with a question and a deadline. Here is what happens between the ring and the follow-up.
02
She understands
Alma listens, asks the questions you told her to ask, and answers from your hours, services, prices and policies.
03
She acts
Book the appointment, transfer to the right person, take a message: your rules decide what this call needs.
04
She follows up
A text, a WhatsApp message or an email goes out under your rules, and your team gets the summary.
NINE THINGS SHE DOES
Everything a front desk
does on the phone.
Turn on what your business needs today. Add the rest when you are ready.
English and French, one line
Alma answers in either language and switches mid-call when the caller does. More languages are available on request.
Answers from your own knowledge
Your hours, services, prices and policies, in her own words. She answers the questions your team answers all week.
See it by businessAppointments on your calendar
Connect Google Calendar, Microsoft Outlook, Cal.com or Apple Calendar. Alma offers the times your rules allow and books during the call.
See the calendars she connects to
A handoff to a person
When a call belongs to a human, Alma transfers it by your rule, and works down a ranked list of backup numbers if the first one does not pick up.
Texts, WhatsApp and email
Follow-ups go out after the call under rules you set: consent, quiet hours and STOP are handled.
Memory of who called before
A returning caller is recognised, so nobody has to repeat their name, their address or last week’s problem.
Transcripts, summaries, sentiment
Every call leaves a transcript, a summary and a read on how it went. A daily summary email arrives in your inbox.
One inbox for your team
Calls, texts, WhatsApp messages and emails sit in one conversation list your team can read and reply from, with seats and roles.
Rules that hold
Her voice, her hours, what she may say and what she may not, and the steps that wait for your approval.
Ask us about your rulesWHAT YOU CONTROL
Your voice.
Your rules.
Alma runs on the instructions you give her, and all of it stays yours to change.
The voice and the greeting
Pick the voice your callers hear and write the first sentence they get.
The hours she answers
All day and all night, or only after your team goes home. You set the shift.
Who gets the call, and when
Name the situations that belong to a person, the number they ring, and the backups to try if that number is busy.
What she may never say
Subjects to leave alone, prices she must not quote, promises she must not make. You draw the line and she works inside it.
What waits for your approval
Some steps should not happen without a person. Mark them, and Alma gathers the details and hands them to your team instead.
THE FREE DEMO
Hear all of it
on your own business.
Tell us about your business and our team builds a working Alma agent for it. You call it, you test it, and then you decide.
- An Alma agent built from your services, your hours and your rules
- A phone number reserved for your demo, with 20 minutes of calls and free texts
- No payment and no card
ON THE CALL
I can do Thursday at two or Friday at nine. Which one suits you? I will text you the confirmation either way.
Alma, in an example call
Questions about
what she does.
Does Alma really answer in both English and French?
Yes. She answers in English and in French and switches language mid-call when the caller switches. More languages are available on request.
Where do her answers come from?
From your own knowledge base: the hours, services, prices, policies and answers you give us. When a question falls outside it, she takes the details and passes them to your team instead of guessing.
Can she book on the calendar we already use?
Yes. Google Calendar, Microsoft Outlook, Cal.com and Apple Calendar connect through the calendar integrations. Alma offers only the times your rules allow and books while the caller is still on the line.
What happens when a caller needs a person?
You decide which situations do. Alma transfers by your rule, and if that number does not pick up she works down a ranked list of backups. If nobody is free she takes a message and sends it on.
What do I get after a call?
A transcript, a summary and a read on how the call went, in one inbox beside your texts, WhatsApp messages and emails. A daily summary email goes to the owner as well.
How do I hear it on my own business?
Ask for the free demo. Our team builds a working Alma agent for your business on a number reserved for your demo, with 20 minutes of calls and free texts. No payment, and you decide afterwards.
Free demo
Let your next caller
meet Alma.
A better first hello starts here.
Get my personalized demoCall Alma: +1 888 775 9770