Novo · Emails now appear in Conversations
Every contact you email from your mailboxes shows up as a thread next to their SMS and WhatsApp messages, with the full history and a reply box. Choose Email in the channel filter to see only those.
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Changelog
Cada mudança visível para os clientes, da mais recente para a mais antiga, com a data em que entrou no ar. As últimas trinta entradas estão nesta página, escritas em inglês.
5 de setembro de 2026Emails in Conversations
5 de setembro de 2026
Emails in Conversations
4 de setembro de 2026
Phone numbers are now included with every paid plan
Novo · Every paid plan now includes phone numbers
Starter 1, Pro 2, Growth 3, Scale 4, Apex 5, Enterprise 6. Extra numbers are 1,380 credits (CA$15) per month.
Novo · Free accounts can rent one phone number
A Free account can now rent a single phone number at CA$15 per month, so you can put a real line in front of your assistant before you pick a plan.
Corrigido · Number rent is never charged twice, and a missed payment gets three tries
Rent for the same month can no longer be taken twice for the same number, and if your balance runs short we retry for three cycles before a number is released instead of dropping the line on the first try.
Corrigido · Knowledge base uploads now reach your assistant
Files, pages and notes you add to your knowledge base are now indexed and attached to your assistant right away, on every line that uses it. Removing a document detaches it everywhere before it is deleted.
Corrigido · Follow-up emails match the caller’s language and never promise an attachment
Emails your assistant promises on a call are now written in the language the caller used, never mention a file that is not attached, and no longer carry a placeholder in the sign-off.
Melhorado · Changing your password signs out your other devices
When you change your password, every other session on your account is signed out right away. Only the device you changed it from stays signed in. Team owners who reset a member’s password get the same protection for that member.
Melhorado · Audio uploads are checked before they are stored
Greetings and hold audio you upload are now verified to be real MP3 or WAV files, stored under a name tied to your account, and only you can remove them.
3 de setembro de 2026
WhatsApp is on its way, and transfers no longer leave callers stranded
Corrigido · If nobody picks up a transfer, the caller comes back to your assistant
When your assistant hands a call to a member of your team and that person does not answer, the caller is no longer left on a silent line or hung up on. They now hear that the person is unavailable and are brought back to your assistant, which can take a message or offer a callback. This applies to every transfer destination you have set up.
Corrigido · The follow-ups queue opens again when you filter it by status
Filtering the follow-ups queue by status (pending, done, and so on) showed an error instead of the list, and only the "all" view worked. Every filter now shows the matching follow-ups, including the ones your assistant created from promises made during a call.
Novo · WhatsApp messaging: coming soon to your account
You may have seen WhatsApp mentioned in our recent updates. WhatsApp messaging is currently switched on for a small number of accounts while we finish the rollout. If it is not in your inbox yet, that is expected. It will reach every account over the coming weeks, and we will announce it here the day it is ready for yours. If you would like to be among the first, tell us and we will move you up the list.
Novo · WhatsApp calls can reach your assistant
A WhatsApp call to your business can now be routed to your assistant, which answers it the way it answers a phone call: same greeting, same knowledge base, same follow-up afterwards. Like WhatsApp messaging, it is being switched on in stages, so tell us if you would like it early.
2 de setembro de 2026
You will know before you run out
Novo · A warning when your calling credits run low
A banner now appears at the top of your dashboard when you have less than ten minutes of answered calls left, telling you how many minutes remain and linking straight to where you top up or choose a plan. It turns red once you are out, because at that point your line has stopped answering.
Melhorado · The in-app assistant knows where you stand
The assistant now reads your balance in minutes rather than credits, tells you unprompted when it is running low, and explains where to top up. It also answers in your interface language and will no longer name a button in English when your screen is not.
Corrigido · The guided tour speaks your language
Three stops on the guided tour still appeared in English, and the button to replay it from the Help Centre was untranslated. The tour and its button are now available in French and Portuguese.
1 de setembro de 2026
WhatsApp now respects who asked not to be contacted
Corrigido · Someone who opted out will not be messaged on WhatsApp
If a customer has asked to stop receiving messages, your agent will no longer send them a WhatsApp message. Texts and emails already worked this way; WhatsApp now does too. A message the caller asks for during a call still goes out right away.
Melhorado · WhatsApp messages now count toward your monthly allowance
WhatsApp messages sent by your agent are now counted and shown with the rest of your messaging usage, so nothing is missing from your totals.
31 de agosto de 2026
Texts that say the right thing, in the caller’s language
Corrigido · Your agent now sends the text it actually promised
When your agent offered to text something, the agent’s default message template was sent instead, whatever had just been promised on the call. Someone offered a link could receive an appointment confirmation. The agent now sends the template that matches what it promised, and yours is still used whenever nothing else fits.
Melhorado · Texts follow the language of the call
If you have written a French version of a text template, it now goes out as soon as the call is in French, including for someone calling you for the very first time. Until now a first-time caller received the agent’s default version.
Corrigido · No more half-empty confirmations
A text with none of its details filled in used to go out anyway, with blanks where the name, date and time should be. Those messages are no longer sent: the agent is told, and offers a follow-up from your team instead of announcing a text that never left.
29 de agosto de 2026
A fresh sign-in experience
Melhorado · A redesigned sign-in page, in your colors from the first instant
The sign-in page has been fully redesigned, with a living preview of what your receptionist does. And the brief green flash on load is gone: the platform now paints in the right colors from the very first frame, on every page.
28 de agosto de 2026
See when your emails are opened
Novo · Email open tracking, off until you turn it on
In Settings, under Email, you can now switch on open tracking. You will see whether a client opened the email your assistant sent them, when, and how many times. It stays off until you turn it on: your business is the one writing to your clients, so the choice is yours. We never record what was read or written, only that a message was opened.
27 de agosto de 2026
Clearer terms, trial reminders, and message housekeeping
Novo · Refer a business, earn call minutes
In Settings you will find a new Referrals tab with your personal share link. Every business that signs up with your link automatically adds call minutes to your account.
Novo · A heads-up before your credits run out
When your credit balance gets low, you now get an email and an in-app notification with the minutes remaining, and a second notice if it reaches zero. Your receptionist never goes quiet by surprise.
Melhorado · Refreshed Terms of Service and Privacy Policy, now also in French
Both documents were rewritten to accurately describe the platform: calls, recordings, texting, caller memory, appointments and per-second billing. They display in French when your interface language is French.
Novo · Email reminders before your trial ends
If you are on a trial, you will now get a reminder one week before it ends, then at three days and one day, in your language, with a direct link to pick your plan and continue without interruption.
Melhorado · Delete a message from your records
In Conversations, hover over a message to remove it from your records. The copy on your customer’s phone is not affected, and the rest of the conversation stays intact.
Melhorado · Photos and documents on follow-ups, more reliably
Follow-up attachments now upload reliably and images show as thumbnails, both in the follow-up queue and on the contact page. You can also pick the sending number and attach images (MMS) when texting a contact.
25 de agosto de 2026
Agent setup in your language, and greetings in every language your agent speaks
Melhorado · The agent editor and creation wizard now speak your language
The entire agent creation and editing experience — wizard steps, personality and tone choices, voice descriptions, and multi-language settings — now displays in all 12 platform languages, including French.
Novo · A translated greeting for each language your agent speaks
The per-language greetings you write in the editor (including with the Translate button) are now actually used on calls: a caller greeted in English hears your English greeting, in the voice you picked for that language.
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